Wimmer’s process improvements and automation helped streamline and mature the process to such a degree that The Client decided to migrate the work offshore for maximized ROI. While the result was a drop in Wimmer’s support for this environment, we were proud to produce an effective, cost efficient service that exceeded expectations for both our Client and its commercial customers.
Wimmer Solutions’ SharePoint Online implementation is highly scalable and helped support 300 percent growth in our client’s business over two years. With high flexibility and ease of use, it is the ideal solution for the company’s order processing and customer service.
Our BPI experts delivered a comprehensive process mapping and optimization solution for Microsoft’s Customer Velocity Program in partnership with Triaster Process Navigator
The 24x7x365 support solution we designed for Nordstrom’s extensive database environment reduced costs and compatibility issues while improving end user support
The file transfer tool and multi-tier system architecture our team created enabled faster downloads and greater functionality, reducing server fulfillment costs by 60%
Our managed service team streamlined core functions and raised the bar for performance to optimize partner sites, improve user adoption, and decrease overall costs
Wimmer’s managed service combined technical writing, project management and content management expertise to enable more on-time renewals, submitted proposals, and greater win rates
The customizable tools Wimmer created enhanced user experience for gamers and drove greater traffic and attendance to retail stores, tournaments and revenue-building events
Working cross-functionally with program managers, developers, and support analysts, our team’s work kept MSN properties running smoothly and efficiently using automation and monitoring solutions
Our infrastructure solution optimized data to understand performance volume, work streams, and effective communication, resulting in more efficient, accurate, and cost-effective operations