User Acceptance & Software Testing

Challenge

The client partnered with Wimmer Solutions to deploy changes and new features across the complex suite of sites under the central website. The duties included testing of technically sophisticated online web content, data-driven interactive content, customized information retrieval with focus on ensuring technical excellence and the highest levels of quality, and testing of functionality to ensure that development implementations matched what was documented in design and functional specifications.

Solution

Wimmer resources were tasked with the writing of detailed problem reports (bugs) to proactively ensure that problems could be understood, prioritized, investigated, fixed, and deployed with a minimum of confusion or misunderstandings. Success in this effort required Wimmer Solutions’ team to have a comprehensive understanding and ability to manage a the group’s web service environment build-out process, which required debugging and troubleshooting of web services and servers. The engagement also required extensive schedule planning, test specification creation and review, and test case development.

In order to achieve the above deliverables on schedule and in a quality manner, the Wimmer Team utilized the following technical skills:

• Software testing
• UAT (User Acceptance Testing)
• Project management
• Technical Documentation‍

The team Wimmer Solutions built to support this effort was well-versed in all aspects of the SDLC and featured subject-matter experts in Bedrock, Omniture, and iDSS platform technologies; XML data manipulation; SQL tools; web services; website performance; classic web design; and deployment/installation. Wimmer’s test team performed core functionality testing on a per request basis, including feature, development and testing documentation reviews and managing test passes.

Specialty areas included localization/globalization testing for the client's sub-sites, automated test and script development, and test tool development. Our team leads provided weekly and monthly status reports and managed the team’s day-to-day tasks and orchestrated its ability to meet deadlines for specifically defined engineering tasks. Emergency-related tasks included providing hourly updates for critical/urgent related issues.

Innovation & Impact

Beyond the initial scope of the project, the evolution of this effort included participation in the architecture of automation and monitoring solutions and the design and development of tools to accomplish automation and monitoring. This engagement unlocked the following benefits for the client:

• Optimized Operations: The collaboration led to the development of automation and monitoring solutions, significantly improving operational efficiency.
• Enhanced Quality Assurance: Detailed problem reports and comprehensive testing ensured high levels of quality and technical excellence in web content and services.
• Effective Project Management: The Wimmer Solutions team successfully managed schedules, test specifications, and deliverables, meeting or exceeding client targets.
• Innovation in Testing: The team introduced automated test scripts and tools, enhancing the testing process and ensuring smooth production activities.