Help Desk

Whether your organization is in need of IT, finance, or business process support services, Wimmer Solutions’ certified technical consultants will help you and your customers resolve problems quickly and efficiently.

Rather than simply connecting your customers with remote support staff, Wimmer Solutions will partner with you to understand your needs at a deeper level, and to craft a custom solution to meet your SLAs and improve customer experience.  We have experience crafting and managing the support infrastructure F50 – F500 companies across a range of industries need to run their business from the ground up, with a focus on high-value domestic solutions that save time, money, and customer confidence.

Since 2004, we’ve been successfully delivering tailored technical assistance solutions for leaders in software, healthcare, retail, and telecom, both on our clients’ sites and in our own secure facilities, using leading edge technical tools and processes to close tickets more quickly, and at a lower cost.

We Offer

  • 24 x 7 x 365 coverage capability
  • Knowledgeable, certified, US-based Tier 1-3 technical consultants with recent certifications in a range of technologies; finance and business methodologies
  • Ability to provide staff with specific government security clearances
  • Comprehensive ticket tracking, incident reporting, and status tools
  • Onsite escalation support
  • Hosting your help desk at one of our own secure facilities
  • Online, phone, and live chat support capabilities

INTERESTED IN REQUESTING WIMMER SERVICES?

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